Two Steps to Launching AI

 

Step #1 It’s critical to define how your customer service team operates, and the extent of the repetitive conversations and processes the team handles.

Step #2 We perform an analysis of a sample of customer service interactions to provide your business insight into projected AI performance, automation level and therefore value.


We want to know if DigitalGenius can make a difference in your organisation, moving customer service to greater automation, higher quality work and customer convenience.  Let’s get started.

 

Included in the Platform

 

The DigitalGenius Customer Service Automation Platform gives you:

CoPilot Case Intelligence and Agent Assist
Ability to add unlimited AutoPilot resolutions
Analytics tracking in Control Center
Proven, scalable platform with open APIs to
integrate with 3rd-party systems
Platform Support for 100+ users
Scaling support for new languages
Designated Customer Support Manager