Your Complete Introduction to Conversational Process Automation
 

There’s always one. That one repetitive inbound ticket that eats up a significant portion of your customer support team’s time and effort - and that costs more than you’d like it to.
 
Is it refunds? Order status inquiries? Subscription changes? Whatever it is - Conversational Process Automation now allows it to be automated, end-to-end, without human involvement - even when other systems are used to resolve it.
 
This is the complete guide to CPA - what it is, how it works, and how it's currently being used by customer support teams to connect customer conversations with the processes used to resolve them.

Download the Guide Here